Front Office Services NC II: TESDA Course Guide

Front Office Services NC II is the TESDA qualification for the front desk of hotels and resorts: taking reservations, checking guests in and out, handling payments and looking after guests from arrival to departure.

Level

NC II

Sector

Tourism & Hospitality

Training

Varies by provider

Assessment fee

₱907

Free online course

Yes

What is Front Office Services NC II?

The qualification covers what front desk, reservations, concierge and bell staff do in commercial accommodation: processing reservations (including computerized systems), registering guests, providing reception and concierge services, cashiering and the night audit.

It pairs well with Housekeeping and Food and Beverage Services if you want a broad hotel career.

What you will learn

The core units of competency in the Front Office Services NC II Training Regulation are:

• Receive and process reservations
• Operate a computerized reservation system
• Provide accommodation reception services
• Conduct night audit
• Provide club reception services
• Provide concierge and bell services
• Provide cashiering services

On top of these, every TESDA qualification includes basic competencies (workplace communication, teamwork, professionalism, occupational health and safety) and common competencies for the sector.

Learn Front Office Services NC II online for free

The TESDA Online Program has free online courses for Front Office Services NC II. Tick each one as you finish it — your progress is saved on this device:

Open the course finder to enroll, or create your free account first. The online courses give you a Certificate of Completion — the National Certificate requires the assessment below.

How to get your Front Office Services NC II certificate

1. TrainEnroll at a TESDA-registered training center or school (ask about scholarships), and use the free online courses to study the theory.
2. Prepare your requirementsApplication form, Self-Assessment Guide for Front Office Services NC II, and three colored passport-size photos.
3. Book your competency assessmentChoose a TESDA-accredited assessment center that is accredited for Front Office Services NC II. Expect a fee of around ₱907 (sample from one center; confirm before paying).
4. Pass and claim your NCIf you are found competent, apply for certification and claim your Front Office Services NC II National Certificate. It is valid for 5 years.

Full guide to TESDA assessment centers, requirements and fees →

Jobs you can apply for

• Front desk / guest service agent
• Reservations agent
• Night auditor
• Concierge or bell staff
• Resort or condo-hotel receptionist

Front office roles abroad often require strong English and hotel experience; the NC II is a solid base for applications.

Is Front Office Services NC II right for you?

• You are friendly, well-presented and good at multitasking
• You are comfortable with computers and handling money
• You want a career in hotels and resorts
• You speak English well (and maybe another language)

Frequently asked questions

More TESDA courses

• Barista NC II NC IIEspresso, milk drinks and café service — 202 hours
• Bartending NC II NC IICocktails, bar operations and wine service
• Bread and Pastry Production NC II NC IIBreads, pastries, cakes and desserts — 141 hours
• Cookery NC II NC IIHot and cold dishes for hotels and restaurants
• Events Management Services NC III NC IIIPlan, sell and run events — 108 hours
• Food and Beverage Services NC II NC IITable service, room service and guest care
• See all TESDA courses →Every qualification guide on Courses TESDA

Sources: DMMMSU — Front Office Services NC II · TESDA Online Program · LPU Batangas — assessment fees. Disclaimer: Courses TESDA is an independent guide, not TESDA. Information may contain errors or change without notice — always verify with official sources before making decisions.