Contact Center Services NC II is the TESDA qualification for call center and BPO agents. It prepares you to handle inbound and outbound calls, customer care, complaints and sales — the core of one of the Philippines’ biggest industries.
- Level
- NC II
- Sector
- Business & Office
- Training
- Varies by provider
- Assessment fee
- Ask the center
- Free online course
- Not yet
What is Contact Center Services NC II?
The qualification combines communication and professionalism with computer skills and customer-service delivery: handling customer inquiries and complaints, inbound customer care and outbound calls for sales or surveys.
It is a short program — one university-based provider runs it in about 18 days — and is designed to make you ready for entry-level BPO hiring.
What you will learn
The training focuses on:
- Communicating clearly and professionally with customers (voice)
- Performing computer operations used in contact centers
- Delivering customer service and handling complaints
- Managing inbound customer care and sales calls
- Making outbound calls for sales, follow-ups and surveys
On top of these, every TESDA qualification includes basic competencies (workplace communication, teamwork, professionalism, occupational health and safety) and common competencies for the sector.
How to get your Contact Center Services NC II certificate
- TrainEnroll at a TESDA-registered training center or school (ask about scholarships), and use the free online courses to study the theory.
- Prepare your requirementsApplication form, Self-Assessment Guide for Contact Center Services NC II, and three colored passport-size photos.
- Book your competency assessmentChoose a TESDA-accredited assessment center that is accredited for Contact Center Services NC II. Confirm the current fee with the center.
- Pass and claim your NCIf you are found competent, apply for certification and claim your Contact Center Services NC II National Certificate. It is valid for 5 years.
Full guide to TESDA assessment centers, requirements and fees →
Jobs you can apply for
- Customer service representative (inbound)
- Outbound sales agent
- Technical support representative (entry level)
- Survey or collections agent
- Chat and email support (back office)
Most BPO jobs serve customers in the US, Australia and other countries from the Philippines — so this is a way to work for overseas clients without leaving home. Good English is the key requirement.
Is Contact Center Services NC II right for you?
- You speak English confidently and enjoy talking to people
- You want a fast entry into stable, well-paid office work
- You are comfortable with night shifts and targets
- You want to work for international clients from the Philippines
Frequently asked questions
How long is Contact Center Services NC II?
It is a short program; one university-based provider runs it in about 18 days. Schedules vary by provider.
Do I need Contact Center Services NC II to work in a BPO?
Many BPOs hire based on interviews and English tests, not certificates. The NC II can still help first-time applicants show they are trained and job-ready.
What jobs can I get with Contact Center Services NC II?
Inbound customer service, outbound sales, entry-level technical support, survey work and other contact center roles.
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Sources: Silliman University SAITE — Contact Center Services NC II. Disclaimer: Courses TESDA is an independent guide, not TESDA. Information may contain errors or change without notice — always verify with official sources before making decisions.